Maria Voice BOT solution for Enterprise Customers who are in Consumer Services
Maria Voice BOT solution for Enterprise Customers who are in Consumer Services
Maria Voice BOT solution for Enterprise Customers who are in Consumer Services
Chat and Voice Bot solution for Enterprise Customers from Banking and other Service Industries
You must be one of millions of those digitally cultured in using various web based and mobile applications for your various personal, corporate, business, social and many such other needs! And you would certainly depend on your service provider to give you best of the best services on products and services you pay for. On the other end of the same rope, almost all Business Enterprises, large or small, are trying very hard to continuously service their customers efficiently and round the clock, 24 X 7 X 365. They have spent or still investing millions of dollars in adopting world class Web and Mobile Applications, to help them in serving their Customer. Banking, Insurance and Utilities are no exceptions!
Here, Mobile Banking Apps sound Great, however the WWW and financial industry have made great steps over the last period but have kind of become stuck in no man's land. Financial institutions want more people to try mobile banking apps, but the primary problems have not been decided. The disturbing situations continue to exist, like
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Questionable Security
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Dropped Calls, Crashes & Bad Connections
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Won’t Read Paper Deposits
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Bankers Don’t Understand Apps
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Very Little Standardization
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Support - providing 24/7 support for involves lots of costing and resources.
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Increased online banking resulting in huge surge support cases
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With mobiles phones becoming more powerful and user friendly, customer would like to do most of his work using cell phone. However, quality mobile apps are expensive, and time consuming to build, maintain and deploy.
Current challenges with Mobile and Online Customer Support Platforms
The Value of Chat and Voice Bots
Bots, do resolve these challenges and help Business Enterprises stay afloat in the market, continue to enjoy the leadership in their business.
Thanks to AI (Artificial Intelligence), Chat Bots and Voice Bots use AI to mimic human conversation through text or voice interactions. The Technology in these Bots utilize aspects of deep learning and natural language processing. And, they are always online, never go down with fatigue, they don’t take breaks and never ask compensation revision!
While a Chatbot is primarily a web or a mobile device user interface that is capable of maintaining such conversation with a User in natural language and simulating the way a human would behave as a conversational partner over a textual interaction, Voice Bot tries to understand and respond to human voice commands. It uses speech recognition to convert spoken language into text and natural language processing (NLP) to understand the meaning behind the text.
Both Chat Bots and Voice Bots can be deployed in variety of applications, such as virtual assistants, smart speakers, and customer service systems.
Chat Bot
Caritor interactive Chat Bot, part of its integrated suite, powers your business with excellence in Customer Services, Product Promotions and helping anyone wanting to connect with you in your business. It offers a variety of benefits to you when you onboard her in your organization, be it cost savings, handling a large variations of customer problems, helping in lead generation, save time and lot more. Do integrate it with other Channels and User Interfaces, APIs and business applications, get it deployed on your preferred cloud server, use over any language which can be typed or has a script (talk to Caritor Business Managers for more accurate listing of the languages) and interact using devices
Voice Bot
Caritor interactive Voice Bot, part of its integrated suite, adds further value and gets you additional edge you in your business. It offers a variety of benefits to you when you onboard her in your organization, be it cost savings, handling a large variations of customer problems, helping in lead generation, save time and lot more. Do integrate it with other Channels and User Interfaces, APIs and business applications, get it deployed on your preferred cloud server. Voice Bot solution is available for select languages, (talk to Caritor Business Managers for the selected languages listing).
Case Studies
Communication Channels used
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Website: The most common channel used by many is the widget on the website.
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Mobile application: The bot can also be integrated with the existing mobile application of the client or can be a standalone bot application which the user can use to interact with the bot.
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Voice: The chat bot can be used as voice bot with additional customisation and easily replace the existing IVR with human agents.
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WhatsApp for business: the bot can be integrated with WhatsApp business account of the client which the customers/users of the client can connect to converse and interact with the bot.
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Viber for business: the bot can be integrated with Viber business account of the client which the customers/users of the client can connect to converse and interact with the bot.
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Facebook Messenger and more ….
Product Capabilities
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Natural Language Understating (NLU) – The goal of NLU (Natural Language Understanding) is to extract structured information from user messages. This usually includes the user's intent and any entities their message contains.
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Human in the Loop – Sometimes a person wants chat with actual person instead of chatting with bot, human in the loop option will allow the system to delegate a chat session to a human agent.
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Channels Integration – various channels as listed above can be integrated with the chatbot
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Integrate API calls to other business verticals - Use custom actions to interact with APIs, databases, and other systems.
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Interactive learning - Generate training data by talking to the assistant and provide feedback when it makes an error. Easily share your assistant with test users.
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Deployment – can be deployed on cloud or on premise of the customer
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Language independent: The Chat Bot and the Voice Bot can be trained to use any language which can be typed and interacted using devices. Voice bot available for select languages only
Standard Use Cases
Implementation and Customization of integrated Voice Bot solution for Banking Customers, who seek instant services and responses over Interactive Voice based assistance. Customers can orally converse with the interactive integrated Voice Bot
Join the growing number of leading brands who benefit from Caritor
